Delivery and Returns

Shipments and returns Christmas 2017 We cannot guarantee delivery for Christmas on orders placed after the following dates. Items on back order may arrive after Christmas depending on their availability. 13th December Czech Republic, Germany, Italy Poland - 14th December Canada, Finland, Sweden, USA - 15th December Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland - 16th December Belgium, France, Ireland, Luxembourg - 21st December UKWe do our best to ship your order on the same day, however, this is not always possible so please allow 1-3 working days for your order to be despatched during busy periods.All despatch and delivery times are estimated and cannot be guaranteed.Most clothing products will be delivered by Royal Mail, with skate and surfboards delivered by MyHermes and Tuffnells.All clothing and accessories can be returned unused with tags attached for a full refund of the purchase price excluding shipping costs, for 14 days from date of purchase.Return postage is payable, please obtain proof of postage.All return items must be addressed to:HOAX, Old Jet, Bentwaters Parks, Rendlesham, Woodbridge, Suffolk, IP12 2TWIf you require further information regarding delivery or returns please email or call, details can be found on the homepage We want you to be happy when buying from HOAX. If you’re not completely satisfied please contact us as soon as possible so we can try and resolve any issues. If you are still not completely satisfied you can return the item for a full refund. Items must be returned within 14 days of dispatch in an undamaged and saleable condition, including all labels and tags. Refunds will be issued as soon as items have been received and checked. Please obtain proof of postage when returning any items. Return address: HOAX, Old Jet, Bentwaters Parks, Rendlesham, Woodbridge, Suffolk, IP12 2TW, United Kingdom

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