This month, HOAX are proud to be involved in the Ed Sheeran Legacy Auction. HOAX's lot is #168, giving bidders the opportunity to win a HOAX Live Session for a band or solo artist at the world renowned Decoy Studios. The auction ends on the 8th November 2020 with all proceeds going to the amazing charities' GeeWizz & Zest. Here is an extract from the legacy auction website. "Gina Long MBE, the Founder of GeeWizz Charity, is working closely with Ed Sheeran’s parents, John and Imogen, on our Ed Sheeran: Made in Suffolk Legacy Auction. This has grown out of the popular exhibition about...
Autumn is nearly upon us and to prepare you, we have released our new collection, full of warm, seasonal appropriate clothing hosting a range of new designs.
The first stop of the HOAX Live Tour took place on Thursday night at Mama Roux's, Birmingham. Five incredibly talented artists (shortlisted over hundreds of applicants) took to the stage to compete for a slot in the final of the HOAX Live competition, with the overall winner supporting Ed Sheeran on his last date of the tour. [Birmingham's Pariss Chadene performing at Mama Roux's for the chance to support Ed Sheeran in Ipswich] - Lineup: Rylands Heath Elba Chloe Elliot Ben Monteith Pariss Chadene - The winner was decided by five local industry experts on the night. It was agreed...
We try our best to ship your order the same day, however during busy periods this may not be possible. We will contact you directly should there be any significant delays with shipping your order.
From date of dispatch from our warehouse, items should be delivered within 1-2 days for UK orders, and 4-5 days for international orders.
Please note this just a guide and we cannot guarantee the amount time it will take for your parcel to be delivered once it enters the postal system.
UNITED KINGDOM:
Spend up to £20, shipping costs: £2.50
Spend between £20-£75, shipping costs: £3.99
Spend £75 or more to get FREE SHIPPING.
INTERNATIONAL ORDERS: Cost will be calculated at checkout as it will be determined by weight/volume of your order.
RETURNS POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift Cards - Items purchased using gift card can only be refunded with a gift card or an exchange. Should the exchange item be of lower value, the remaining balance will be issued in the form of a gift card. We are not able to offer a cash refund for purchases made using a gift card.
Refunds - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within due course.
Late or missing refunds - If you haven’t received a refund yet, first check your bank account again. If it is still not showing, contact your bank or credit card company as it may take some time before they process this. If you’ve done all of this and you still have not received your refund yet, please contact us at theteam@hoax1994.com.
Sale items -Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) - We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theteam@hoax1994.com and send your item to: HOAX, Bella Barn, Decoy Farm, Old Church Road, Woodbridge, Suffolk, IP13 6DH, UK.
Shipping - To return an item please send to:HOAX, Bella Barn, Old Church Road, Woodbridge, Suffolk, IP13 6DH, UK.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a whole order, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, we would recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item so please retain proof of postage. If your returned item is lost in the post
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